Should you have a brief question or feel the need to speak to your physician by phone, we are available to answer phone messages during those office hours when we are not actively providing direct patient care. This is usually during the noon hour or at the end of the day.
The medical assistant may be asked to return your call after discussing the matter with the physician. Considerable effort is made to respond to phone messages within 24 hours of their receipt, however, with a busy clinic schedule, our telephone time is limited.
It is preferable that the evaluation and treatment of medical problems be conducted during a scheduled office visit with your physician where you can receive adequate care and attention.
We appreciate your understanding and consideration in this regard. If you should have an after-hours emergency, the physicians are on call. The answering service will immediately relay the message to your physician or covering physician and they will return your call within 15 minutes.